Shipping policy

Entitynxt Garments & Gifts LLC ("Company"), doing business as and operating https://luxurynxt.com/ ("Website"), is committed to delivering your luxury fragrances safely and efficiently.

By placing an order through this Website, you agree to the terms below. These terms set clear expectations for our delivery services and protect both parties.

1. Stock Availability

We make every effort to maintain accurate stock counts on our Website. However, occasional stock discrepancies may occur.

If an item you purchased is out of stock, we will fulfill the available products in your order and contact you immediately. You will have the option to:

  • Wait for the backordered item to be restocked and shipped.
  • Receive an immediate refund for the unavailable item.

2. Shipping Costs & Calculation

  • Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the items in your order.
  • Payment for shipping is collected at the time of purchase.
  • The shipping price displayed at checkout is final.

3. Returns & Replacements

All returns are governed in detail by our Refund Policy. For quick reference, shipping rules for returns are outlined below:

3.1 Standard Returns (Change of Mind)

  • Window: Requests must be made within 14 days of delivery.
  • Condition: Items must be returned unopened, unused, and in their original, sealed packaging (fit for immediate resale).
  • Costs: You are responsible for arranging and paying for return shipping. Original shipping fees are non-refundable.
  • Resolution: Once received and inspected, refunds will be issued to your original payment method (or store credit, upon request).

3.2 Damaged, Defective, or Incorrect Goods

  • Window: Issues must be reported with proof (photos/videos) within 14 days of delivery.
  • Costs: If we require the item to be returned, we will provide you with a prepaid return shipping label. You will not incur shipping charges.
  • Resolution: You may choose a free replacement, a full refund to your original payment method, or store credit.

4. Delivery & Dispatch Terms

4.1 Domestic Transit Times (UAE)

In general, domestic shipments within the UAE are in transit for 2 to 7 business days.

4.2 International Transit Times

Generally, international orders are in transit for 4 to 22 business days. Transit times vary greatly depending on the destination and the courier service selected at checkout. A more specific delivery estimate will be provided during checkout.

4.3 Dispatch, Order Cut-Off, & Warehouse Hours

  • Order Cut-Off: Orders placed before 2:00 PM GST (UTC +04) will be dispatched the same business day. Orders placed after this time will be dispatched the following business day.
  • Operating Hours: Our warehouse operates Monday through Friday during standard business hours, excluding national holidays.

4.4 Change of Delivery Address

We can update your delivery address at any time before your order has been dispatched. Once your package has left our warehouse, we cannot redirect it.

4.5 P.O. Box Shipping

We are unable to ship to P.O. Box addresses. Please provide a physical delivery address at checkout.

4.6 Military Address Shipping

We cannot ship to military addresses (APO/FPO/DPO).

4.7 Items Temporarily Out of Stock

If your order contains an item that is temporarily out of stock, we will hold the entire order and reserve the in-stock items until the missing item is available for dispatch.

4.8 Delayed Deliveries

If your shipment has exceeded its forecasted delivery window, please contact us immediately at luxurynxt.dxb@gmail.com so we can open an official investigation with the courier.

5. Shipment Tracking

Upon dispatch, you will receive an automated tracking link via email. You can use this link to monitor the progress of your shipment based on live updates provided by the courier.

6. Parcels Damaged in Transit

If you receive a package that is visibly damaged on the outside:

  • If Present at Delivery: Please refuse the package from the courier and contact our customer service immediately.
  • If Already Delivered: Take clear photos of the unopened, damaged shipping box before opening it, and email them to us within 14 days of delivery.

7. Duties, Taxes, & Refused Shipments

7.1 Sales Tax

Sales tax (VAT) has already been applied to the prices displayed on our Website.

7.2 Import Duties & Taxes (International Orders)

International shipments may be subject to import duties, local taxes, and customs clearance fees upon arrival in the destination country. These charges are the sole responsibility of the customer. We strongly recommend checking your local customs guidelines before placing an order.

Refused Shipments: If you refuse to pay local customs duties or taxes upon arrival, the courier will return the goods to our warehouse.

In this scenario, the return shipping cost and any administrative fees will be deducted from your refund. The original shipping fee is non-refundable.

8. Cancellations

You may cancel your order at any time before it has been dispatched from our warehouse. If your order has already been dispatched, please wait for delivery and follow our standard Return Policy.

9. Shipping Insurance & Claims

Every parcel is insured against loss and damage up to the value stated by the carrier.

  • For Packages Damaged in Transit: We will process your replacement or refund as soon as the carrier completes their inspection and approves the claim.
  • For Packages Lost in Transit: We will issue your replacement or refund once the carrier conducts a formal search and officially declares the package lost.

10. Contact Customer Service

For all shipping queries, delivery issues, or order changes, please contact us: