Refund policy

All our clients are very important to us. That is why Entitynxt Garments & Gifts LLC ("Company"), doing business as and operating https://luxurynxt.com/ ("Website"), has created the following Refund Policy to let you know how we handle refunds and returns for the goods ordered and purchased on our Website.

The terms "You," "Your," and "Yours" refer to the entity, person, or organization using our Website. When this Policy mentions "we," "us," and "our," it refers to the Company and its subsidiaries and/or affiliates. The term "goods" refers to any product or item bought on our Website by You.

This Refund Policy supplements and is incorporated into our Terms of Service.

For any questions regarding this Refund Policy, or to submit a return or refund request, please contact us:

1. Standard Returns (Change of Mind)

If you change your mind about your purchase, some goods can be returned within 14 days of delivery and are eligible for a refund.

To qualify for a standard return, the goods must meet all of the following conditions:

  • The item must be completely unopened, unused, and in its original, sealed packaging (including intact plastic shrink-wrap or cellophane).
  • The item must be in a pristine, undamaged condition fit for immediate resale.
  • The return request must be submitted to our Support team within 14 days of the carrier-confirmed delivery date.

Key Standard Return Rules:

  • Return Shipping Costs: You will be responsible for prepaying all return shipping costs. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
  • Original Shipping Fees: Original shipping fees paid at the time of purchase are non-refundable and will be deducted from your final refund.
  • Business Exclusions: The right to withdraw from a purchase within 14 days without giving a reason applies only to consumer retail purchasers. It does not apply to legal persons, businesses, corporate accounts, or wholesale buyers.
  • Refund Method: Once your return is approved, refunds will be issued to your original payment method. Store credit may be provided instead, upon your request.

2. Return Exceptions

Due to hygiene, safety, and the flammable nature of alcohol-based perfumes, your right to return goods does not apply to:

  • Opened Fragrances: Any fragrance bottle that has been unpacked, unsealed, had its cellophane wrap removed, or has been sprayed.
  • Sanitary & Health Goods: Items not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery.
  • Personalized Items: Any goods made to your custom specifications or personalized for you.
  • Sale/Discounted Items: Items purchased on clearance or marked as "Final Sale" cannot be returned or refunded.

3. Damaged, Defective, or Incorrect Goods

We take great care in packaging our items, but if your order arrives damaged, defective, or you received the incorrect item, we will make it right.

You must contact us at luxurynxt.dxb@gmail.com within 14 days of delivery and provide the following details:

  • Proof of purchase (receipt or invoice).
  • Your Order Number.
  • Name of the affected product(s).
  • Clear photographic or video evidence of the damage, defect, or incorrect item received (including photos of the shipping box and packaging).

Resolution Options:

Upon verifying the claim, you may choose one of the following resolutions:

  • A replacement item shipped at no additional cost to you.
  • A full refund credited back to your original payment method.
  • A 100% store credit.

Note: If we require the damaged or incorrect item to be returned to us, we will provide you with a prepaid return shipping label. You will not be charged for return shipping on defective or incorrect items.

4. How to Return Your Items

  1. Contact our Support team at luxurynxt.dxb@gmail.com to initiate your return.
  2. Once approved, carefully pack the items in their original shipping box (or equivalent protective packaging) to prevent damage during transit.
  3. Ship the package to our returns address:
Entitynxt Garments & Gifts LLC
Attn: Mr Jemsheer Moideenkutty
Address: Office 77, warehouse, Abu Dhabi Industrial City, ICAD 2, Abu Dhabi, United Arab Emirates
Phone: +971 52 511 1956

5. Refund Processing Time

Once your return package is received at our warehouse, our staff will inspect the items to ensure they meet our return conditions.

We reserve the right to suspend or deny a refund until the goods have been successfully received and inspected.

Once authorized, your refund will be processed back to your original payment method.

Depending on your financial institution or credit card issuer, refunds can take up to 14 business days to reflect on your account.